Is Customer Service No Longer an Important Part of Business?
Is Customer Service No Longer an Important Part of Business?
In this episode, Matt Weik and Jimmy Mentis discuss the topic of customer service. It seems these days that customer service is a dying piece of business. With automation and lack of communication, it’s destroying the relationship that customers have with brands. In an effort to prevent the loss of business, Matt and Jimmy discuss some very common things you can do to improve upon and that don’t have you burning money with each inquiry. In fact, if done correctly, you can actually MAKE money from customer issues. You don’t want to miss this episode if you feel your customer service is lacking and want to improve.
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